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Which value creating strategies best satisfy customer needs


Which value creating strategies best satisfy customer needs 1. Which value creating strategies best satisfy customer needs? a. Firm resources b. Capabilities c. Core competencies d. None of the above. 2. The analysis of the activity map of a successful company such as Southwest Airlines emphasizes how a. the organizational culture of Southwest Airlines is the key to the success of the organization. b. understanding of the profit pool in an industry indicates to companies where above-average returns can be earned. c. it is hard for rivals to match an array of interlocked activities. d. the primary and support activities of a successful company capture value all along the value chain. 3. By examining the ____ of Southwest Airlines, one can identify the strategic themes around which it has developed its business strategy. These themes include limited passenger service, high aircraft utilization, highly productive ground and gate crews, and so forth. a. activity map b. profit pool c. value diagram d. five forces model 4. If Southwest Airlines employees lost their high enthusiasm and commitment to the company, a. the airline could continue without problems because its cost-leadership strategy is dependent on its efficient internal procedures. b. replacement employees could be hired from rival airlines that are laying off employees easily merged into the Southwest culture. c. there would be no impact on Southwest’s profitability because Southwest’s customers value the low fares rather than being “entertained” by the employees. d. Southwest would have lost one of its competitive advantages and its performance would be threatened. 5. Michael Porter points out that strategic fit among many activities is fundamental to a. the development of core competencies for a firm. b. the breadth of competitive scope for a firm. c. sustainability of a firm’s competitive advantage. d. the integrity of the firm’s value chain. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help


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