Question Question 1 1 / 1 point True or false: Knowledge management requires the use of information technology. True False View Feedback Question 2 1 / 1 point True or false: Supply chain management concepts do not apply to the service sector, which uses customer relationship management systems instead. True False View Feedback Question 3 1 / 1 point Which of the following is defined as a system that is built around predefined business processes and reflects best practices? A) corporate application B) enterprise system C) company-wide system D) business process application View Feedback Question 4 1 / 1 point Which of the following should be considered when selecting an enterprise system vendor? (select all that apply) A) the financial strength of the software supplier B) availability of maintenance C) availability of support and training D) who owns the source code View Feedback Question 5 True or false: A good approach to building enterprise systems is to combine a number of workgroup applications that solve specific problems into a single system. True False View Feedback Question 6 1 / 1 point Which of the following characterize business processes that can effectively be implemented in a CRM system? (select all that apply) A) the processes are clear B) the processes are differentiated from each other C) the goals have owners identified D) goals are shared among all the processes View Feedback Question 7 1 / 1 point Which of the following IT roles is the one that straddles the division between the business group that has particular needs and the IT organization that will develop computer-based system to fulfill those needs? systems engineer systems programmer systems analyst Software engineer View Feedback Question 8 0.5 / 1 point Of the following, which 2 characteristics are most important for a chief information officer (CIO)? (select 2) A) strong technical understanding B) knowledge of the business C) good management skills D) knowledge of emerging technologies View Feedback Question 9 0.5 / 1 point Which of the following are true about CRM systems? (select all that apply) A) to be successful, top levels of the organization must be involved B) all ERPs come with effective CRM components C) CRMs and ERPs have different roles for a company and should not be included in one system D) CRMs should be fully integrated with ERPs View Feedback Question 10 1 / 1 point Which of the following is responsible for keeping IT projects on time and on budget? A) the chief information officer (CIO) B) the chief financial officer (CFO) C) the leadership team D) the project manager View Feedback Question 11 1 / 1 point Which of the following is the group of users that are the first individuals to adopt a new technology? early adopters innovators early majority first adopters View Feedback Question 12 1 / 1 point True or false: CRM and SCM systems need to be integrated, because in manufacturing, every step in every business process may affect a customer. True False View Feedback Question 13 1 / 1 point True or false: Placing IT responsibilities with the managers responsible for conducting the business leads to the most efficient use of IT. True False View Feedback Question 14 1 / 1 point True or false: The biggest benefit of Supply Chain Management Systems is cost reduction. True False View Feedback Question 15 1 / 1 point Which of the following are benefits of knowledge management? A) transfer of knowledge from inside and outside the organization B) preserving intellectual capital assets C) job security for knowledge workers D) both a and b View Feedback Question 16 1 / 1 point Which of the following organizational cultural issues inhibits the effective use of knowledge management? A) individual rewards and recognition B) atmosphere of teamwork C) senior management promoting the importance of collaboration D) labor unions View Feedback Questi
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