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UMUC IFSM300 Quiz 8 (2018)

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Question Question 1 1 / 1 point Which of the following is a common element of most definitions of leadership? A) the use of power B) the ability to influence C) subject-matter expertise D) financial acumen View Feedback Question 2 1 / 1 point Which of the following describes the effort that companies make to understand consumers’ shopping habits and their personal habits, so as to more efficiently market to them? A) customer relationship management B) e-research C) predictive analytics D) database analysis View Feedback Question 3 1 / 1 point At what point in the project should the success criteria be defined? A) before the project begins B) as part of the requirements determination C) during the testing phase D) at the conclusion of the project View Feedback Question 4 1 / 1 point Which of the following are among the broad applications identified in the McKinsey report on the Internet of Things? (select all that apply) A) tracking behavior B) enhanced situational awareness C) optimized resource consumption D) ability to re-create the human brain View Feedback Question 5 1 / 1 point Which of the following is the key benefit of effective organizational change management strategies? A) stop any resistance from employees B) help individuals transition to the future state successfully C) keep projects on schedule D) create an organizational strategic plan View Feedback Question 6 1 / 1 point Which of the following are the five characteristics of resilient people? A) positive, focused, flexible, organized, and proactive B) structured, intelligent, quick, alert, and friendly C) optimistic, worldly, smooth talker, savvy, and influential D) technically skilled, intelligent, experienced, articulate, and motivated View Feedback Question 7 1 / 1 point True or false: Since today’s employees are used to using social media, an organization can implement a good collaboration tool and employees will use it effectively. A) True B) False View Feedback Question 8 1 / 1 point True or false: Leadership can be demonstrated only by those in positions of authority. A) True B) False View Feedback Question 9 1 / 1 point Which of the following represents a natural progression of an individual’s emotional response to change? A) acceptance, anger, denial, depression B) immobilization, denial, depression, acceptance C) bargaining, immobilization, acceptance, testing D) depression, anger, denial, testing View Feedback Question 10 1 / 1 point Which of the following are criteria for effective metrics? (select all that apply) A) is easy to measure and report B) is important to the CIO C) measures a single condition or event D) is tied to a business goal View Feedback Question 11 1 / 1 point Which of the following is not a principle of effective leadership? A) honesty B) mutual respect C) fairness D) competitiveness View Feedback Question 12 1 / 1 point True or false: Things that you have deleted from your Facebook page are gone and no longer available to Facebook itself or any other users. A) True B) False View Feedback Question 13 1 / 1 point The “parts” part of the four Ps of managing transitions refers to which of the following? A) the pieces being manufactured B) the roles individuals play in the plan and outcome C) a portion of the project plan D) none of the above View Feedback Question 14 1 / 1 point Which of the following are true of the mobile industry? (select all that apply) A) it is getting ingrained in everyday objects B) it is going through significant transition from being voice-centric to data-centric C) there are more developers focused on mobile than ever before D) while the global markets were feeling the pain of a brutal recession, the wireless industry for the most part was unaffected View Feedback Question 15 1 / 1 point What is the term for individuals who legitimize or authorize a change? A) change agents B) change advocates C) change gurus

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