The guest experience usually has only one moment of truth TRUE/FALSE 1. The organizational goal of a hospitality organization is to over-promise and over-deliver. 2. The quality of the entire guest experience is the difference between the quality that the guest expects and the quality that the guest gets. 3. Quality as perceived by the guest will be affected by changes in either guest expectations or organizational performance. 4. The guest experience usually has only one moment of truth. 5. Service is largely or wholly intangible. Business Management Assignment Help, Business Management Homework help, Business Management Study Help, Business Management Course Help
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