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OPS/571 OPS571 OPS 571 Week 5 Quiz

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OPS 571 Week 5 Quiz 1. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services? • AS 9000 • TL 9000 • QS 9000 • AI 9000 2. ISO 9000 is primarily concerned with what type of quality management standards? • Suppliers to the automotive or telecommunication industries • Business to business commerce • Environmental • Business to consumer transactions 3. What is a reason that a company may pursue ISO9000 certification? • Certification is required by most insurance agencies • Certification is required by the European Community to show that a firm has used appropriate standards • Certification provides a company with unlimited legal liability protection • Certification provides competitive advantage in the global markets for suppliers 4. What forms of ISO 9000 certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status? • Third party • First party • Second party • Fourth party 5. Who is responsible for performing the first party certification audit for a supplier firm? • Firm • Suppliers • Certifying agency • Customer 6. What is one analytical tool common to all quality improvement programs? • Kaizen • Pareto charts • Continuous improvement • Management by fact 7. An opportunity flow diagram would best fit in which DMAIC category? • Measure • Define • Analyze • Improve 8. What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000compliant? • Fourth party • First party • Second party • Third party 9. A fishbone diagram might be found in which DMAIC category? • Analyze • Measure • Define • Improve 10. What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil? • ISO 2000 • ISO 14000 • QS 9000 • ISO 9000

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