OPS 571 Week 5 Quiz 1. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services? â€¢ AS 9000 â€¢ TL 9000 â€¢ QS 9000 â€¢ AI 9000 2. ISO 9000 is primarily concerned with what type of quality management standards? â€¢ Suppliers to the automotive or telecommunication industries â€¢ Business to business commerce â€¢ Environmental â€¢ Business to consumer transactions 3. What is a reason that a company may pursue ISO9000 certification? â€¢ Certification is required by most insurance agencies â€¢ Certification is required by the European Community to show that a firm has used appropriate standards â€¢ Certification provides a company with unlimited legal liability protection â€¢ Certification provides competitive advantage in the global markets for suppliers 4. What forms of ISO 9000 certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status? â€¢ Third party â€¢ First party â€¢ Second party â€¢ Fourth party 5. Who is responsible for performing the first party certification audit for a supplier firm? â€¢ Firm â€¢ Suppliers â€¢ Certifying agency â€¢ Customer 6. What is one analytical tool common to all quality improvement programs? â€¢ Kaizen â€¢ Pareto charts â€¢ Continuous improvement â€¢ Management by fact 7. An opportunity flow diagram would best fit in which DMAIC category? â€¢ Measure â€¢ Define â€¢ Analyze â€¢ Improve 8. What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000compliant? â€¢ Fourth party â€¢ First party â€¢ Second party â€¢ Third party 9. A fishbone diagram might be found in which DMAIC category? â€¢ Analyze â€¢ Measure â€¢ Define â€¢ Improve 10. What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil? â€¢ ISO 2000 â€¢ ISO 14000 â€¢ QS 9000 â€¢ ISO 9000
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