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1. American entrepreneurs are credited with being engines of: Innovation and job creation New products and services Corporate growth and development Success and achievement 2. Emotional intelligence includes all these components except: Self awareness Relationship awareness Social awareness Self management 3. These are all reasons why people resist change in an organization, except: Lack of understanding and trust Locus of control Uncertainty Self-Interest 4. The transferring of authority by managers is best accomplished through: Accountability Authority Responsibility Delegation 5. In reacting to change this is how an organization can set itself apart to meet customer needs: Competitive evaluation Strategic scenarios Strategic planning Competitive advantage 6. leader focuses on people looking to serve as a change agent. Which one is not a quality of a leader: Personal power Nurtures and innovates Position power Promotes change 7. value of ethical managers in the face of change includes: Flexibility and adaptability Ethics and values Integrity and honesty Creativity and responsiveness 8. Allowing employees to have autonomy and act freely to meet new needs is an element of: Consistency culture Achievement culture Adaptability culture Accountability culture 9. Change at an organizational level is referred to as: Cultural change People change Organizational change Departmental change 10. The technologies, skills and processes for searching and examining large amounts of data is: Supply chain software Big data analytics Marketing metrics Global trends 11. Change requires contingency planning. Which is not a factor affecting the business environment: Increasing supply costs Economic downturns Declining markets Organizational restructuring 12. The changing business environment has prompted companies to consider workers who are not working full-time or on a permanent basis. These workers are called: Contingent workers Temporary workers Knowledge workers Seasonal workers 13. A management role that directs and motivates subordinates, along with training and counseling is: an Entrepreneur a Spokesperson a Figurehead a Leader 14. This role is considered to be an initiator of change: Manager Supervisor Entrepreneur Intrapreneur 15. In a changing organization, entrepreneurs must place responsibility on internal or external influences. This concept is known as: Organizational perspective Entrepreneurial sacrifice Locus of control Personal views 16. Satisfaction and feelings of belonging are examples of: Employee responsibility Employee excitement Employee strength Employee engagement 17. Ethical behavior is an important element of change management since ethics governs this aspect of human decisions: Collaboration Adaptability Behavior Understanding 18. Appreciation and influence over individuals, groups or organizations is attributed to a: Global perspective World travel Global mindset World interconnectivity 19. American companies must take into account the changing nature of today’s workplace, including all of these except: More women workers Work schedules Aging workers Increased diversity 20. _________ is a philosophy that focuses on enhancing quality and efficiency through improved decision-making in an organization. Standard Deviation Six Sigma Benchmarking Quality Circles 21. Change management is best served by listening and asking questions, but also by analyzing gestures and expressions. This concept is known as: Nonverbal communication Interpersonal communication Verbal communication Expressive communication 22. Corporate culture enables _________ as a response to threats to its organizational climate. Learning and innovative responses Analysis and reporting Synergy and understanding Cooperation and collaboration 23. Leaders in a changing organization can use all these forms of persuasion, except: Building a commo


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