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The three major components of communication are: Answer sending, receiving, and understanding. listening, hearing, and understanding. sending, creating interference, and receiving. speaking, writing, and questioning. Self-esteem refers generally to: Answer the overall evaluation people make of themselves. being assertive and in control. the self-concept. the total of early-life experiences. Your inner critic lowers your self-esteem by: Answer telling you that your height/weight ratio is poor. establishing unrealistic goals for you. reminding you to obey rules and regulations. sending you negative messages about your capabilities. A key component of understanding the receiver is to: Answer engage in one-way communication. recognize his or her emotional state. offer him an incentive for listening. summarize your key points. A major purpose of feedback in interpersonal communication is to: Answer know whether a message has been received and understood. prevent noise from taking place. make the sender appear more impressive. size up the climate for communication. Which one of the following characteristics of a message is the least likely to encounter barriers? Answer Factual Complex Emotionally arousing Clashes with the receiver’s mental set According to a psychologist mentioned in the human relations text, the single important factor for career success is: Answer being the first-born child in a family. being the last-born child in a family. having high analytical intelligence. self-esteem. 4 points Question 4 1. A recommendation for improving listening skills is: Answer judge delivery, not content. restate what you hear. let listening come more naturally. listen for facts. 1. To help overcome communication barriers, after you receive a message: Answer check for the feelings related to the message. take the message at face value to avoid communicating distrust. ask the sender to repeat the message twice. immediately respond, “Are you telling me the truth?” 1. Positive visual imagery involves: Answer sketching a map of your success strategy. mentally rehearsing the successful handling of a future event. thinking of everything that might go wrong in an upcoming challenging situation. learning to become an optimist.


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