Describe a time when you made a significant buying decision in your life. What were the factors that played a part in your decision? Was a sales person involved? If so, were they a factor in your decision? Why or why not? Describe a relationship you have with someone. What factors went into creating that relationship? Can any of these factors be the same in a negotiation or sales situation? Describe a time when someone did not really listen to or understand a point you were trying to make. Describe the actions you took to try to help them understand your point. How do these actions apply to negotiations and sales? Describe 2 different customer service experiences you have had in the past, one positive and one negative. What made the positive expereince good? What made the negative experience bad? What would you have done differently in each case?
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