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HTM 150 Week 3 Quiz 100% correct

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Strayer HTM 150 Week 3 Quiz Question 1 Hospitality organizations have used the concept of theming to • Question 2 According to Carl Sewell, signs serve all the following purposes EXCEPT • Question 3 5 out of 5 points Functional congruence in the environment refers to • Question 4 5 out of 5 points The entertainment control system (ECS) at Disney’s the Magic Kingdom does all of the following EXCEPT • Question 5 5 out of 5 points A lean environment works best in situations when guests • Question 6 5 out of 5 points Hospitality managers need to know about the information-processing capabilities of the brain in order to • Question 7 According to the environmental model in the chapter, guests respond to environmental cues in one of two ways: • Question 8 5 out of 5 points As discussed in the textbook, a guest can respond to a service setting in all of these ways EXCEPT • Question 9 5 out of 5 points To maintain the fantasy illusion in a themed service setting, • Question 10 Theming the guest experience • Question 11 5 out of 5 points Symbols are • Question 12 5 out of 5 points Through what they do, say, and write, culture-driven organizations seek to define all of the following EXCEPT • Question 13 An organization’s culture • Question 14 5 out of 5 points The most important influence on any organizational culture is • Question 15 5 out of 5 points Mores are • Question 16 5 out of 5 points Which of these is LEAST important to an organization’s culture? • Question 17 Subcultures Selected Answer: • Question 18 A professional group known for having a strong culture is Selected Answer: • Question 19 5 out of 5 points Relating to the outside world refers to how members of the organization • Question 20 5 out of 5 points Another way of transmitting cultural beliefs, values, and norms is through

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