HTM 150 HTM150 HTM/150 Week 9 Quiz 7 â€¢ Question 1 The more ______ the customer receives or expects to receive from the service, the more patiently the customer will wait. â€¢ Question 2 Which statement best describes the typical guestâ€™s response to waiting? â€¢ Question 3 Which of the following is NOT one of the four factors which planners should try to provide customers with when choosing a queue type for a given situation? â€¢ Question 4 Which of the following is NOT a factor planners must predict to manage lines? â€¢ Question 5 Which of the following is NOT true about managing the perception of the wait? â€¢ Question 6 According to the text, which line type do guests tend to prefer? â€¢ Question 7 At a hotel, long lines pile up at check-in and check-out each day. What is the best strategy for handling those lines? â€¢ Question 8 When capacity is the best trade-off for both the guest and the facility, this is called a â€¢ Question 9 If time and money permit, which strategy for dealing with large crowds of guests is preferable? â€¢ Question 10 Which statement best describes another typical guestâ€™s perception of waits? â€¢ Question 11 What do methods and techniques for monitoring and assessing the quality of the service experience being delivered NOT depend on? â€¢ Question 12 Which of the following is NOT an advantage of job performance standards? â€¢ Question 13 The best time to find out about service failures is â€¢ Question 14 The best evaluators are â€¢ Question 15 Which evaluation technique is more apt to reveal guests smoking in a no-smoking section? â€¢ Question 16 SERVQUAL measures the way customers perceive the quality of the service experiences in which five categories? â€¢ Question 17 Focus groups are very helpful in . â€¢ Question 18 Which of the following is a major advantage of mystery shoppers? â€¢ Question 19 An advantage of a mail survey is â€¢ Question 20 SERVQUAL is Hospitality And Tourism Management Help, Hospitality And Tourism Management Homework help, Hospitality And Tourism Management Study Help, Hospitality And Tourism Management Course Help
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