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HTM 150 HTM150 HTM/150 Week 9 Quiz 7

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HTM 150 HTM150 HTM/150 Week 9 Quiz 7 • Question 1 The more ______ the customer receives or expects to receive from the service, the more patiently the customer will wait. • Question 2 Which statement best describes the typical guest’s response to waiting? • Question 3 Which of the following is NOT one of the four factors which planners should try to provide customers with when choosing a queue type for a given situation? • Question 4 Which of the following is NOT a factor planners must predict to manage lines? • Question 5 Which of the following is NOT true about managing the perception of the wait? • Question 6 According to the text, which line type do guests tend to prefer? • Question 7 At a hotel, long lines pile up at check-in and check-out each day. What is the best strategy for handling those lines? • Question 8 When capacity is the best trade-off for both the guest and the facility, this is called a • Question 9 If time and money permit, which strategy for dealing with large crowds of guests is preferable? • Question 10 Which statement best describes another typical guest’s perception of waits? • Question 11 What do methods and techniques for monitoring and assessing the quality of the service experience being delivered NOT depend on? • Question 12 Which of the following is NOT an advantage of job performance standards? • Question 13 The best time to find out about service failures is • Question 14 The best evaluators are • Question 15 Which evaluation technique is more apt to reveal guests smoking in a no-smoking section? • Question 16 SERVQUAL measures the way customers perceive the quality of the service experiences in which five categories? • Question 17 Focus groups are very helpful in . • Question 18 Which of the following is a major advantage of mystery shoppers? • Question 19 An advantage of a mail survey is • Question 20 SERVQUAL is Hospitality And Tourism Management Help, Hospitality And Tourism Management Homework help, Hospitality And Tourism Management Study Help, Hospitality And Tourism Management Course Help

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