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HTM 100 Quiz 1

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HTM 100 Quiz 1 Question 1 6 out of 6 points All of the following are part of Disney’s “Five Steps of Leadership” EXCEPT: Answer Question 2 6 out of 6 points Internal customers are Answer Question 3 6 out of 6 points The symbol of welcome, friendship and hospitality is a(n) Answer Question 4 6 out of 6 points Since its introduction, the pineapple has been internationally recognized as Answer Question 5 6 out of 6 points The purpose of a self-assessment is to Answer Question 6 6 out of 6 points Anyone who receives or benefits from the output of someone’s work is Answer Question 7 6 out of 6 points In the hospitality industry the concept of perishability means Answer Question 8 6 out of 6 points Guest loyalty is Answer Question 9 0 out of 6 points Inseparability refers to Answer Question 10 6 out of 6 points Empowerment is Answer

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