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exam

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A manager will interview candidates for a new customer service rep position that was recently approved. This manager needs help in creating interview questions. He has requested your assistance. (a) Create four original interview questions that will help to specifically determine whether candidates possess customer service KSAs for a customer service rep position. (b) Design two original behavioral competency questions that relate to this position. (c) Select two of the interviewing skills listed below and write an e-mail to persuade the manager of the importance of these two skills within the interviewing process. · Note taking in a comprehensive yet nonintrusive manner · Using effective listening skills · Maintaining control during the interview · Fostering an environment of open communication · Being consistent with questions (e.g., using structured interviewing questions) · Portraying a professional attitude (i.e., doing your best to represent the company well)

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