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Explain the value and purpose of job analysis. Create two knowledge statements, two skill statements, and two ability statements for EACH of the following positions (make the statements as specific as possible and be sure to identify each statement with a K, S, or A): human resources manager, telephone switchboard operator, and retail sales clerk. Think of a position that you are familiar with and compose a list of five behavioral competencies that are important and impact the position. Design a process to conduct a job analysis in order to collect information on the KSAs and behavioral competencies.


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