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Deming’s system of total quality management


Deming’s system of total quality management 1. Process controls include all of the following EXCEPT: a) policies and procedures. b) formalization and standardization. c) total quality management controls. d) rules. e) behaviors. 2. Beyond substituting for direct management supervision, __________ is often used to simplify jobs. a) systematization. b) institutionalization. c) standardization. d) coordination. e) formalization. 3. __________ involves the creation of guidelines so that similar work activities are repeatedly performed in a similar fashion. a) Systematization. b) Institutionalization. c) Standardization. d) Coordination. e) Formalization. 4. W. Edwards Deming’s 14 points for implementing total quality management include all of the following EXCEPT: a) learn a new philosophy of quality to improve every system. b) impose financial controls on production. c) institute modern on-the-job training. d) improve supervision to develop inspired leaders. e) drive out fear and instill learning. 5. Deming’s system of total quality management seems to work well when it is implemented in conjunction with __________ and __________. a) empowerment; narrow spans of control. b) unity of command; participative management. c) centralized decision making; participative management. d) empowerment; participative management. e) wide spans of control; internal staff units. Economics Assignment Help, Economics Homework help, Economics Study Help, Economics Course Help


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