Demingâ€™s system of total quality management 1. Process controls include all of the following EXCEPT: a) policies and procedures. b) formalization and standardization. c) total quality management controls. d) rules. e) behaviors. 2. Beyond substituting for direct management supervision, __________ is often used to simplify jobs. a) systematization. b) institutionalization. c) standardization. d) coordination. e) formalization. 3. __________ involves the creation of guidelines so that similar work activities are repeatedly performed in a similar fashion. a) Systematization. b) Institutionalization. c) Standardization. d) Coordination. e) Formalization. 4. W. Edwards Demingâ€™s 14 points for implementing total quality management include all of the following EXCEPT: a) learn a new philosophy of quality to improve every system. b) impose financial controls on production. c) institute modern on-the-job training. d) improve supervision to develop inspired leaders. e) drive out fear and instill learning. 5. Demingâ€™s system of total quality management seems to work well when it is implemented in conjunction with __________ and __________. a) empowerment; narrow spans of control. b) unity of command; participative management. c) centralized decision making; participative management. d) empowerment; participative management. e) wide spans of control; internal staff units. Economics Assignment Help, Economics Homework help, Economics Study Help, Economics Course Help
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