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Conflict Management Tools


Seth Talbot Group B Term Paper Outline Title Page Abstract I. Introduction II. Defining Conflict A. What is Conflict? 1. Psychological Definition a. Conflict is a perceived incompatibility of actions, goals, or ideas (Myers, 2001, p. 675). b. Regardless of the size of the conflict, the elements are the same. c. Conflicts can be as small as a disagreement between husband and wife about a color of paint or as large as a disagreement between nation states that escalates to war. 2. Organizational Definitions a. Personalized conflict occurs when emotions, egos and pride is involved in a conflict between two people (Leonard, 2008, p. 534). b. Inevitably, personalized conflict leads to dysfunctional conflict within organizations. Dysfunctional conflict prevents teams from accomplishing their goals because communication breaks down. c. If a conflict can be resolved with both party’s needs being met it can lead to constructive or functional conflict that is actually positive for an organization (Leonard, 2008, p. 534). B. Why Does Conflict Occur? 1. Individuals have unique backgrounds and motivations that translate to unique ideas, goals and actions. 2. As the differing ideas and goals come into contact with each other there is inevitably conflict. 3. Conflict does not always have to be real, sometimes the conflict is simply a difference in perception (Myers, 2001, p. 675). C. Conflict Within Organizations 1. Because organizations are made up of individuals there will inevitably be conflict within any organization. 2. Personalized conflict within organizations that is not resolved can lead to dysfunctional conflict and impede the organizations success (Leonard, 2008, p. 534) 3. For this reason, organizations must be able to turn personal and dysfunctional conflict into constructive conflict. III. Conflict and Supervision IV. Conflict Management Tools V. Conclusion Summary Reference Page Leonard, E. J. (2008). Concepts and Practices of Management Supervision. Mason, OH: South-Western Cengage Learning. Myers, D.G. (2001). Psychology (6th ed.). New York, NY: Worth Publishers.


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