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BUS 302 Quiz 8 (1)


BUS 302 Quiz 8 (1) An individual’s ____ refers to his or her tendency to respond to situations and events in a predetermined manner. Affirmative action programs are typically designed to ____. Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences. In order to ensure that women have the same opportunities for development and advancement as men, companies should ____. A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies’ diversity-related policies and procedures. ____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other. The glass ceiling is most closely associated with ____. With surface-level diversity, differences are immediately observable, easy to measure, and ____. To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____. Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to ____. ____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there. The fastest-growing population group in the United States is ____. ____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective. The term ____ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting. Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions? Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____. ____ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement. According to Don Vlcek, a former Domino’s Pizza vice president, “To achieve results, you’ve got to properly define the goal—and that’s not always easy. Vague goals are worthless. But ‘increase productivity by 12 percent within three weeks’—that is a clear, useful goal.” Vlcek is discussing ____. ____ is the extent to which people consciously understand and agree to goals. Managers who use goal-setting theory to motivate employees should ____. A glass of water and shelter from a snowstorm would be examples of ____, and a gold necklace and tickets to see professional wrestling would not be. Which of the following is an example of an intrinsic reward? Extrinsic rewards are ____. Which of the following is NOT a type of reinforcement contingency? France has 14 million smokers. More importantly, smokers in France are closely associated with the French culture. So when the French government waged a war against smoking, it set as its ____ to reduce smoking by 30 percent by the end of the decade. In equity theory, ____ are others with whom people compare themselves to determine if they have been treated fairly. According to management expert Bill Roche, results from goal setting can virtually be guaranteed, but only if “you have first won the hearts and minds of your workers. When they are on board with the goal—they agree that it is


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