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BUS 302 Quiz 2 (3)


BUS 302 Quiz 2 (3) Frank and Lillian Gilbreth are important to management because they ____. Which management theorist provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance? ____ occurs when 1 + 1 = 3. Which of the following management theorists used his own personal experiences as a CEO to create his theory of management? Synergy occurs when ____. The Hawthorne Studies showed how ____ can influence work group performance, for better or worse. Mary Parker Follett believed managers typically deal with conflict in one of three ways:____. According to human relations management ____. A(n) ____ is a set of interrelated elements or parts that function as a whole. What is the term used for the amount and number of raw materials, parts, and finished products that a company has in its possession? According to Mary Parker Follett, ____ is an approach for dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party’s desires and objectives. According to Chester Barnard, for many managerial requests or directives, there is a zone of indifference. A zone of indifference means ____. ____ involves managing the daily production of goods and services. ____ is best known for developing the five functions of managers and the fourteen principles of management. Which of the following would be a part of an organization’s general environment? After an organization’s founders are gone, the organization can use ____ to sustain its organizational culture. ____ involves deciding who your competitors are, anticipating competitors’ moves, and determining competitors’ strengths and weaknesses. Which of the following companies is most likely operating in a dynamic environment? ____ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company’s product or service. Fear of a lawsuit prevents many employers from giving totally honest recommendations to former employees. This reflects a change in the ____ component of the general environment. An increase in ____ can lead to opportunistic behavior in which one party benefits at the expense of the other. The ____ is the set of key values, beliefs, and attitudes shared by members of an organization. When Susan started work at Henderson Textile Co., she was amazed at its employees who would take 30-minute restroom breaks, leave for the day at 2 p.m., and generally belittle the company’s management. Such employees’ actions most likely developed over time as a result of a faulty ____. The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture. Tourism was not the only travel-associated industry that was visibly hurt by what happened on 9/11. People decided to vacation at home and sales of luggage and similar travel gear decreased significantly. Sales of home swimming pools increased. This decision to stay at home reflects a change in attitudes toward the perceived safety of long-distance traveling. This is an example of a change in the ____ component of the general environment. What are the two types of external organizational environments? Which of the following is a component of Coca-Cola’s specific environment and will directly influence how it does business? Managers can use behavioral addition and behavioral substitution to ____. The Edmonton Oilers ice hockey team develops a sense of history for its current players by raising banners showing its success – five championships – and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using? A fast-food restaurant chain is famous for its small, square hamburgers. Wh


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