Question Part 1 of 1 – 80.0/ 100.0 Points Question 1 of 20 5.0/ 5.0 Points From a __________ perspective, resources are wasted unless they contribute to success in the marketplace, and the more direct the contribution, the better. A. global economic B. customer service C. strategic managerâ€™s D. world-class manufacturing Feedback: Page 36 Question 2 of 20 5.0/ 5.0 Points The concepts of trust, integrity, and __________ are part of the value system of total quality. A. morality B. responsibility C. vision D. legality Feedback: Page 57 Question 3 of 20 5.0/ 5.0 Points One of the best ways managers can help build trust is to: A. ensure that organizational guidelines are followed. B. protect the interests of those who are not present at the time as if they were. C. promote responsibility and total quality expectations. D. demonstrate integrity and ethical behavior. Feedback: Page 56 Question 4 of 20 0.0/ 5.0 Points When handling an ethical dilemma, managers should select the option that will most likely: A. pass the various ethics tests. B. build strength in the organization. C. set the best example for employees. D. None of the above Question 5 of 20 0.0/ 5.0 Points Managers can play a role in promoting ethical behavior on the job by: A. maintaining sound financial standards. B. implementing total quality. C. ensuring customer satisfaction. D. developing written ethics guidelines. Feedback: Page 58 Question 6 of 20 5.0/ 5.0 Points Before beginning the planning process, an organization should: A. establish a corporate vision. B. conduct a SWOT analysis. C. identify the organizationâ€™s mission. D. establish a strategy planning team. Feedback: Page 37 Question 7 of 20 5.0/ 5.0 Points __________ refers to the values that are subscribed to and fostered by society in general and by individuals within society. A. Ethics B. Maslowâ€™s Hierarchy of Needs C. Morality D. Social responsibility Feedback: Page 53 Question 8 of 20 5.0/ 5.0 Points A __________ is something an organization does so well it can be viewed as a competitive advantage. A. quality standard B. vision C. differentiation strategy D. core competency Feedback: Page 37 Question 9 of 20 5.0/ 5.0 Points Which one of the following is NOT a category of competitive strategy? A. cost leadership B. product positioning C. market-niche D. differentiation Question 10 of 20 5.0/ 5.0 Points Which of the following statements is true concerning strategies used to execute a strategic plan? A. Organizations should communicate at all times. B. Consult with only managers. C. Adjust to administrative barriers. D. Be flexible but do not improvise. Feedback: Pages 47-48 Question 11 of 20 5.0/ 5.0 Points The __________ approach to ethics is a pragmatic approach based on the belief that people are basically good. A. best-ratio B. black-and-white C. full-potential D. morally responsible Feedback: Page 58 Question 12 of 20 5.0/ 5.0 Points To promote successful execution of strategies, organizations should undertake which of the following strategies? A. Eliminate administrative barriers B. Conduct a secondary SWOT analysis C. Hold a stakeholderâ€™s gap analysis D. Contract with an execution specialist Question 13 of 20 5.0/ 5.0 Points When providing ethics training, it is important to: A. facilitate, donâ€™t preach. B. stimulate discussion. C. highlight practical applications. D. All of the above are important. Question 14 of 20 0.0/ 5.0 Points Which of the following statements does NOT apply when developing a mission statement? A. Include the how-to statements. B. Describe the â€œwho, what, and whereâ€ of the organization. C. Be brief, but comprehensive. D. Choose wording that is simple. Question 15 of 20 5.0/ 5.0 Points An organizationâ€™s responsibilities for ensuring ethical behavior include: A. paying whistleblowers to speak up. B. creating and
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