+1835 731 5494 Email: instantessays65@gmail.com

AMBA/650 AMBA650 AMBA 650 WEEK 1 MT 3


AMBA 650 WEEK 1 MT 3 MT3: “Why Customers Matter” by Prof. Earl Sasser Here is the link to a video lecture by Professor W. Earl Sasser on “Why Customers Matter.” Video Lecture Why Customers Matter [Click on the Video link on the left side bar in the Library page] i.Discuss the main takeaways from Sasser’s lecture on Customer care. ii.Sasser divides customers into 4 broad categories – Hostages, Apostles, Defectors, and Mercenaries. As a customer, discuss (at least) four services/ products where you are a likely Hostage/Apostle/Defectors/Mercenary


There are no reviews yet.

Be the first to review “AMBA/650 AMBA650 AMBA 650 WEEK 1 MT 3”

Your email address will not be published. Required fields are marked *