CT17-3. REAL-WORLD FOCUS C An article in Cost Management, by Kocakulah, Bartlett, and Albin entitled â€œABC for Calculating Mortgage Loan Servicing Expensesâ€ (July/August 2009, p. 36), discusses a use of ABC in the financial services industry. Instructions Read the article and answer the following questions. (a) What are some of the benefits of ABC that relate to the financial services industry? (b) What are three things that the company’s original costing method did not take into account? (c) What were some of the cost drivers used by the company in the ABC approach?
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